Shipping policy

Shipping Policy for Encanto.Coffee

We offer shipping within the continental United States. All orders are shipped within 3 of receiving payment.

Shipping Rates and Delivery Times

We offer flat-rate shipping based on the destination and weight of your order. Shipping rates and delivery times may vary depending on your location.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online.

Please note that delivery times may be delayed due to unforeseen circumstances such as weather or customs delays.

Customs and Duties

International orders may be subject to customs and duties fees. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend that you check with your local customs office for more information.

Order Changes and Cancellations

If you need to make changes to your order or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes or cancellations once your order has been shipped.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and either replace your order or issue a refund.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at shop@encanto.coffee.